All Systems Operational

About This Site

Welcome to DANAConnect's Platform Status Page.

If you are encountering an issue, please contact our support at helpdesk@danaconnect.com
You can also check more platform real-time metrics at http://stats.danaconnect.com

Uptime over the past 90 days. View historical uptime.
Web Operational
90 days ago
99.98 % uptime
Today
Portal US-EST1 ? Operational
90 days ago
100.0 % uptime
Today
Portal Apps US-EST1 ? Operational
90 days ago
100.0 % uptime
Today
Landing Pages Operational
90 days ago
100.0 % uptime
Today
Web Forms Operational
90 days ago
99.92 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Document Upload API Operational
90 days ago
100.0 % uptime
Today
Do Not Contact List API Operational
90 days ago
100.0 % uptime
Today
One Time Password API Operational
90 days ago
99.88 % uptime
Today
Conversation API Operational
90 days ago
100.0 % uptime
Today
SMTP Service Operational
90 days ago
100.0 % uptime
Today
Bulk Contacts Load API Operational
90 days ago
100.0 % uptime
Today
Outbound Dispatchers Operational
90 days ago
99.95 % uptime
Today
Email platform Operational
90 days ago
99.89 % uptime
Today
Director - Workflow Orchestration Operational
90 days ago
100.0 % uptime
Today
Webhooks (API Request Node) Operational
90 days ago
99.98 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
SMS -Venezuela - Telefónica Movistar ? Operational
90 days ago
100.0 % uptime
Today
SMS - Infobip API Operational
90 days ago
100.0 % uptime
Today
SMS - Venezuela - Digitel ? Operational
90 days ago
100.0 % uptime
Today
ETL, Audit & Reports Operational
90 days ago
100.0 % uptime
Today
Audit Reports & Delivery Logs Operational
90 days ago
100.0 % uptime
Today
Real-Time Reporting Operational
90 days ago
100.0 % uptime
Today
Custom ETL Processing Operational
90 days ago
100.0 % uptime
Today
Automated Contact Loading Operational
90 days ago
100.0 % uptime
Today
Third-Party Components & Services Operational
AWS cloud9-us-east-2 Operational
AWS cloudfront Operational
AWS cloud9-us-east-1 Operational
AWS route53 Operational
AWS s3-us-east-2 Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-east-2 Operational
Site DANAConnect ? Operational
90 days ago
100.0 % uptime
Today
Channel Support Operational
90 days ago
99.95 % uptime
Today
Crisp Chat Support ? Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Portal US-EST1 response time
Fetching
Conversation API response time
Fetching
Portal Apps US-EST1 response time
Fetching
Dec 3, 2025

No incidents reported today.

Dec 2, 2025
Degradación en el envío de SMS
Resolved - This incident has been resolved.
Dec 2, 12:45 EST
Monitoring - La afectación relacionada con el envío de SMS ha sido solventada por las operadoras. Hemos pasado a modo de monitoreo para confirmar la estabilidad del servicio y asegurar que el desempeño se mantenga dentro de los parámetros habituales.

Informaremos cualquier novedad relevante en caso de ser necesario.
Dec 2, 12:42 EST
Identified - Causa Identificada en el Servicio DNS


Nos han indicado que la degradación en el envío de SMS está relacionada con una afectación en el servicio DNS del centro de datos utilizado por las operadoras. Nos mantenemos en monitoreo continuo del comportamiento del servicio mientras los equipos técnicos correspondientes realizan las acciones necesarias para la recuperación.

Compartiremos nuevas actualizaciones cuando haya información adicional.
Dec 2, 11:09 EST
Investigating - Estamos observando una degradación en el despacho de SMS y estamos investigando las posibles causas en coordinación con las operadoras correspondientes. Nuestro equipo continúa trabajando para normalizar el servicio. Compartiremos actualizaciones en cuanto tengamos más información
Dec 2, 10:47 EST
Dec 1, 2025
Intermittent Issues in Email Dispatch and Delivery
Postmortem - Read details
Dec 1, 15:23 EST
Resolved - This incident has been resolved.
Dec 1, 15:22 EST
Monitoring - The service has been restored and is currently operating normally. Systems are responding as expected following the actions taken by the provider on its infrastructure.

We will maintain continuous monitoring until we receive the provider’s final confirmation certifying full service stability.

We will share any relevant updates as soon as they are verified.
Dec 1, 12:48 EST
Update - The provider continues carrying out recovery work on the affected infrastructure. Their technical team is performing the necessary adjustments and validations to fully restore the impacted services.

We remain in direct communication with the provider to obtain verified progress updates. We will share a new status report as soon as we receive confirmed information.
Dec 1, 12:25 EST
Update - Update :
The provider has identified the root cause of the incident affecting its DNS services. The issue originates from a faulty PDU impacting critical network-layer equipment and communications between the provider’s data centers. Their technical team is currently reviewing and replacing the affected component.

We remain in direct contact with them to obtain verified information regarding progress and next steps. We will publish a new update as soon as we have confirmed details from the provider.
Dec 1, 10:12 EST
Update - The provider continues working to resolve the incident affecting its DNS services and has indicated that technical tasks remain in progress. At this time, we do not have an estimated resolution time, but we will share it as soon as the provider makes that information available.

Our team remains in constant contact with them to monitor progress and gather verified data as soon as it becomes available.

We will publish a new update as soon as we have confirmed developments.
Dec 1, 09:21 EST
Update - The provider continues working to resolve the incident affecting its DNS services and has indicated that technical tasks remain in progress. At this time, we do not have an estimated resolution time, but we will share it as soon as the provider makes that information available.

Our team remains in constant contact with them to monitor progress and gather verified data as soon as it becomes available.

We will publish a new update as soon as we have confirmed developments.
Dec 1, 08:20 EST
Update - The provider continues investigating the incident related to the degradation of its DNS services. No new elements have been identified so far that provide further clarity, but analysis efforts remain ongoing to determine the origin of the observed behavior.

Our team remains in constant communication with the provider to monitor progress and gather verified information as soon as it becomes available.

We will publish a new update as soon as we have confirmed developments.
Dec 1, 07:17 EST
Identified - DNS Service Degradation.

We are currently observing disruptions in our email dispatch and delivery processes caused by an ongoing incident affecting our provider’s DNS services. This issue may lead to delays or intermittent failures when attempting to send or receive messages through the platform.

Our engineering team is actively working with the provider to assess the impact and restore normal service as quickly as possible. Further updates will be posted as soon as additional verified information becomes available.
Dec 1, 06:02 EST
Investigating - We have detected an intermittent issue affecting the sending and delivery of emails from the platform. This may cause delays or occasional failures in message reception. Our team is already working closely with the service provider to identify the root cause and apply the necessary fixes as soon as possible.

We appreciate your patience while we move forward with the resolution.

We will share updates as soon as we have confirmed information.
Dec 1, 05:04 EST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Delay in dispatching communications / Retraso en despacho de comunicaciones v
Resolved - This incident has been resolved.
Nov 25, 18:58 EST
Update - During a period of exceptionally high message-processing volume, the DANAconnect platform began receiving an elevated number of error logs generated by one of the internal background processes. These errors created congestion within the processing pipeline, which in turn caused delays in the dispatching of outbound messages.

Our engineering team promptly investigated the issue and identified the specific massive process responsible for triggering the errors under heavy load. The process was corrected, and normal message-processing performance was restored.

We continue to monitor the platform closely to ensure stable and timely message delivery. Thank you for your understanding.
Nov 25, 18:24 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 18:11 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 25, 18:01 EST
Investigating - We are experiencing delays in the delivery of outbound messages. We will provide updates as we work towards a resolution.
Nov 25, 17:55 EST
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage