All Systems Operational

About This Site

Welcome to DANAConnect's Platform Status Page.

If you are encountering an issue, please contact our support at helpdesk@danaconnect.com
You can also check more platform real-time metrics at http://stats.danaconnect.com

Uptime over the past 90 days. View historical uptime.
Web Operational
90 days ago
99.94 % uptime
Today
Portal US-EST1 Operational
90 days ago
99.88 % uptime
Today
Portal Apps US-EST1 Operational
90 days ago
99.88 % uptime
Today
Landing Pages Operational
90 days ago
100.0 % uptime
Today
Web Forms Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Document Upload API Operational
90 days ago
100.0 % uptime
Today
Do Not Contact List API Operational
90 days ago
100.0 % uptime
Today
One Time Password API Operational
90 days ago
99.97 % uptime
Today
Conversation API Operational
90 days ago
100.0 % uptime
Today
SMTP Service Operational
90 days ago
100.0 % uptime
Today
Bulk Contacts Load API Operational
90 days ago
100.0 % uptime
Today
Outbound Dispatchers Operational
90 days ago
99.99 % uptime
Today
Email platform Operational
90 days ago
100.0 % uptime
Today
Director - Workflow Orchestration Operational
90 days ago
100.0 % uptime
Today
Webhooks (API Request Node) Operational
90 days ago
99.97 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
SMS -Venezuela - Telefónica Movistar Operational
90 days ago
100.0 % uptime
Today
SMS - Infobip API Operational
90 days ago
100.0 % uptime
Today
SMS - Venezuela - Digitel Operational
90 days ago
100.0 % uptime
Today
ETL, Audit & Reports Operational
90 days ago
100.0 % uptime
Today
Audit Reports & Delivery Logs Operational
90 days ago
100.0 % uptime
Today
Real-Time Reporting Operational
90 days ago
100.0 % uptime
Today
Custom ETL Processing Operational
90 days ago
100.0 % uptime
Today
Automated Contact Loading Operational
90 days ago
100.0 % uptime
Today
Third-Party Components & Services Operational
AWS cloud9-us-east-2 Operational
AWS cloudfront Operational
AWS cloud9-us-east-1 Operational
AWS route53 Operational
AWS s3-us-east-2 Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-east-2 Operational
Site DANAConnect Operational
90 days ago
100.0 % uptime
Today
Channel Support Operational
90 days ago
100.0 % uptime
Today
Crisp Chat Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Portal US-EST1 response time
Fetching
Conversation API response time
Fetching
Portal Apps US-EST1 response time
Fetching
Jul 11, 2026

No incidents reported today.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
Intermittent delays in dispatch operations
Resolved - This incident has been resolved.
Jul 3, 21:30 EDT
Monitoring - The issue affecting the message processing layer has been fully resolved. The team successfully addressed the root cause, the service is now completely stabilized, and all dispatch operations have returned to normal parameters.

We are now closing this incident and transitioning the system to monitoring mode to ensure continued stability.

Thank you for your patience and cooperation.
Jul 3, 20:45 EDT
Identified - We have found the cause of the system saturation, and the team has successfully stabilized the service. All dispatch operations are now catching up and stabilizing.

Thank you for your patience while we resolved this.
Jul 3, 20:38 EDT
Investigating - An issue affecting the message processing layer caused intermittent delays in dispatch operations during periods of elevated workload. We apologize for any inconveniences this may cause.

Our personnel are currently working to resolve the situation and restore normal operations.

We will keep you updated on our progress.
Jul 3, 19:30 EDT
Jul 2, 2026

No incidents reported.

Jul 1, 2026
Problems accessing the portal
Postmortem - Read details
Jul 1, 15:45 EDT
Resolved - This incident has been resolved.
Jul 1, 07:34 EDT
Investigating - We are currently experiencing service disruptions affecting access to the User Portal.

Our team is already investigating the root cause of the issue to restore service to normal as soon as possible.

We apologize for any inconvenience this may cause and will keep this page updated as more information becomes available.
Jun 30, 23:26 EDT
Jun 30, 2026
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

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