We are continuing to experience a database issue that may affect all services and are working to mitigate the impact.

Incident Report for DANAConnect

Resolved

This incident has been resolved.

Posted Jul 28, 2022 - 09:21 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 28, 2022 - 05:27 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 28, 2022 - 03:18 EDT

This incident affected: Web (Portal US-EST1, Portal Apps US-EST1, Landing Pages, Web Forms), Outbound Dispatchers (Email platform, Director - Workflow Orchestration, Webhooks (API Request Node)), ETL, Audit & Reports (Audit Reports & Delivery Logs, Real-Time Reporting, Custom ETL Processing, Automated Contact Loading), and API (Document Upload API, Do Not Contact List API, One Time Password API, Conversation API, SMTP Service, Bulk Contacts Load API).