We experienced delay in the delivery of some outbound emails.

Incident Report for DANAConnect

Resolved

This incident has been resolved.

Posted Jan 28, 2022 - 16:52 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 28, 2022 - 16:14 EST

Update

We have detected a bottleneck in a network card, which has delayed the delivery of messages.

The expected time to return to normal is 1 hour.

Posted Jan 28, 2022 - 15:50 EST

Update

We are continuing to work on delays on messages.
Transactional messages are being delivered.

New activations are currently being queued.

Posted Jan 28, 2022 - 15:43 EST

Identified

We are experiencing delays in the delivery of outbound messages. We will provide updates as we work towards a resolution.

Posted Jan 28, 2022 - 15:39 EST

This incident affected: Outbound Dispatchers (Email platform, Director - Workflow Orchestration).