Maintenance coming up on May 18th 2024 - Updating an Amazon EKS cluster Kubernetes version
Scheduled Maintenance Report for DANAConnect
The scheduled maintenance has been completed.
Posted May 18, 2024 - 02:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 18, 2024 - 00:00 EDT
Dear users,

We notify that on May 18th, 2024, we will perform maintenance on our EKS Cluster service. This maintenance window is scheduled to last 2 hours, during which there will be a total interruption of service while the update process from version 1.26 to version 1.32 is carried out.

The two-hour work plan is distributed as follows:

-. The first hour will be allocated to the EKS update process and restart of components associated with the cluster.

-. The second hour will be available only if it is necessary to apply a roll back to the EKS update process.

During this period, we ask for your understanding and apologize for any inconvenience this may cause. We are committed to guaranteeing the safety and quality of our services.


The DANAconnect team
Posted May 14, 2024 - 10:53 EDT
This scheduled maintenance affected: Web (Portal US-EST1, Portal Apps US-EST1, Landing Pages, Web Forms), Outbound Dispatchers (Email platform, Director - Workflow Orchestration, Webhooks (API Request Node)), ETL, Audit & Reports (Audit Reports & Delivery Logs, Real-Time Reporting, Custom ETL Processing, Automated Contact Loading), SMS (SMS -Venezuela - Telefónica Movistar, SMS - Infobip API, SMS - Venezuela - Digitel), and API (Document Upload API, Do Not Contact List API, One Time Password API, Conversation API, SMTP Service, Bulk Contacts Load API).