We are currently experiencing an outage affecting Conversations Processing. Our Engineering Team is aware and working to resolve.

Incident Report for DANAConnect

Resolved

This incident has been resolved.

Posted Dec 29, 2023 - 19:14 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 29, 2023 - 16:29 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 29, 2023 - 16:07 EST

This incident affected: Outbound Dispatchers (Email platform, Director - Workflow Orchestration, Webhooks (API Request Node)) and API (Conversation API, SMTP Service).