Urgent: Maintenance Window Scheduled
Completed
The scheduled maintenance has been completed.
Posted Apr 18, 2024 - 00:30 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 17, 2024 - 21:30 EDT
Scheduled
Purpose of Emergency Maintenance:
Regrettably, unforeseen circumstances necessitate the immediate replacement of our database server, which is vital for orchestrating communications. This emergency maintenance is essential to restore optimal functionality and prevent any potential service disruptions.
Expected Impact:
During this emergency maintenance period, there will be unavoidable service interruptions as we transition to the new database server. We understand the critical nature of our services and apologize for any inconvenience this may cause. Rest assured, our team will work tirelessly to minimize downtime and restore normal operations swiftly.
Action Required:
We kindly ask you to plan accordingly for the scheduled downtime. If there are any urgent tasks or activities that require our services during this period, please reach out to us as soon as possible so that we can assist you appropriately.
Stay Updated:
We will provide real-time updates on the progress of the emergency maintenance via email and our status page https://status.danaconnect.com. If you have any questions or concerns, please do not hesitate to contact our support team at support@danaconnect.com.
Posted Apr 17, 2024 - 16:15 EDT
This scheduled maintenance affected: Web (Portal US-EST1, Portal Apps US-EST1, Landing Pages, Web Forms), Outbound Dispatchers (Email platform, Director - Workflow Orchestration, Webhooks (API Request Node)), Third-Party Components & Services (AWS cloud9-us-east-2, AWS cloudfront, AWS cloud9-us-east-1, AWS route53, AWS s3-us-east-2, AWS ec2-us-east-1, AWS ec2-us-east-2), ETL, Audit & Reports (Audit Reports & Delivery Logs, Real-Time Reporting, Custom ETL Processing, Automated Contact Loading), SMS (SMS -Venezuela - Telefónica Movistar, SMS - Infobip API, SMS - Venezuela - Digitel), API (Document Upload API, Do Not Contact List API, One Time Password API, Conversation API, SMTP Service, Bulk Contacts Load API), and Site DANAConnect.